![]() What fields do we need create in this Custom Object? ![]() Create our Process Builder to launch the Visual Flow.Create our Visual Flow to create the Case Comment.Create the Case Comment Extension Object.Record Update – Use Custom Fields on Account/Opportunityįor me, because of not wanting to further complicate the Task Object and not wanting to add excess fields to the Case Object, I’m going to go with option 1 and create a new Custom Object.Record Create – Create new Custom Object.Process Builder triggered ( Pass inputs into Visual Flow)įor this solution we have two different options in how we can do it architecturally:.Inputs for Case Comment received ( Action).The Case Comment record is visible instantly. The only negative of going with this solution is that you’re not going to have your Case Comment Chatter Post visible until your Chatter feed is refreshed, but that is something that also happens with the Internal Comments field. Let me be clear that if you’re not using a Community that you can simply use the Internal Comments field instead without having to do anything. ![]() ![]() I am looking at possibly doing this with code and basing it off this post, but for now I figured that I’de show you how without code. I thought it would be a good use case of many different tools within Salesforce being used together. This past week I had someone who is looking to use Case Comments in the Service Cloud, but wanted it to be listed as an Action in the Feed. ![]()
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